Where Fun Gets Wild
At Madtoyz, we believe playtime isn't meant to be ordinary. Our crazy-cool, one-of-a-kind toys are built to spark excitement, creativity, and unstoppable laughter.
Questions? We've got you covered
Frequently Asked Questions
What age range is this suitable for?
What age range is this suitable for?
It’s designed for kids ages 3–8, but it depends on height and build. It fits most children comfortably within that range.
Is it comfortable for kids to wear?
Is it comfortable for kids to wear?
Yes! It’s made from lightweight, breathable material, so kids can move, run, and play without feeling restricted.
Is it difficult to put on?
Is it difficult to put on?
Not at all. It slips on easily like pants with adjustable straps, so kids can wear it with minimal help.
How fast is the shipping?
How fast is the shipping?
We work hard to get your order to you as quickly as possible! Here’s what to expect:
✅ Processing Time: 2-3 business days before shipment.
🚚 Estimated Delivery Times:
- 🇺🇸 USA: 8-12 business days
- 🇬🇧 UK: 6-10 business days
- 🇦🇺 Australia: 6-12 business days (Regional and remote areas within Australia may require an additional 5 to 15 business days)
- 🇨🇦 Canada: 8-12 business days
- 🇳🇿 New Zealand: 6-10 business days
- 🌍 Rest of the world: 7-18 business days
Once your order is processed, you’ll receive a tracking link so you can follow its journey to your doorstep!
Thank you for your patience, we promise it’ll be worth the wait! 🎁✨
Order Tracking:
- Once your order ships, we’ll send you a tracking link via email.
- Check your spam/junk folder if you don’t see it!
- Tracking details will only be available after your order is processed.
You can easily track your order using this link: Track My Order.
💡 Have questions? Contact our support team at support@shopmadtoyz.com — we’re happy to help! 😊
How do I track my order?
How do I track my order?
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information. Please note you will not get tracking information until your order is processed and shipped.
You can easily track your order using this link: https://thepetcomfy.com/apps/17TRACK
Can I request a return or replacement for my order?
Can I request a return or replacement for my order?
Refund Policy
At MadToyz, we're committed to delivering high quality products and a smooth, reliable experience for every customer.
Damages & Issues
Please inspect your order upon delivery.
If your item arrives damaged or incorrect, contact us within 30 days of delivery so we can make it right.
To request a replacement or refund:
• Email us at support@shopmadtoyz.com
• Include clear photo or video evidence of the issue
If approved, we will provide a replacement or full refund at no additional cost.
Returns & Refunds
Refunds are only issued in verified cases such as:
• Damaged or defective products
• Incorrect items received
European Union 14 Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
To be eligible:
• The item must be unused, unworn, and in its original packaging
• Proof of purchase is required
• Customers are responsible for return shipping costs
Company Information
MadToyz is owned and operated by JF Capital LLC.