Privacy Policy
Privacy Policy
Last updated: April 1, 2026
Pet Comfy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pet Comfy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address
- Financial information including payment details and transaction confirmations
- Account information including username, password, preferences and settings
- Transaction information including purchases, returns, exchanges, or cancellations
- Communications with us (e.g., customer support inquiries)
- Device information such as IP address, browser, and network data
- Usage information regarding how you interact with the Services
Personal Information Sources
We may collect personal information from:
- Directly from you (account creation, purchases, communication)
- Automatically through the Services (cookies, device data)
- Service providers and partners
- Third parties
How We Use Your Personal Information
We use your personal information to:
Provide and Improve Services
- Process orders and payments
- Deliver products and manage returns
- Personalize your shopping experience
Marketing and Advertising
- Send promotional emails, messages, or ads
- Show relevant ads based on your activity
Security and Fraud Prevention
- Protect against fraud or unauthorized activity
- Maintain a secure shopping environment
Communication
- Provide customer support
- Respond to inquiries
Legal Compliance
- Comply with laws and enforce policies
How We Disclose Personal Information
We may share your information:
- With Shopify, vendors, and service providers (payments, shipping, analytics)
- With marketing partners for advertising
- When required by law or legal processes
- During business transfers (e.g., merger, acquisition)
Relationship with Shopify
Our store is hosted by Shopify. Shopify may collect and process your personal information to provide and improve services. Your data may be transferred internationally.
To learn more, visit Shopify’s Privacy Policy.
Third Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Data
Our Services are not intended for children. We do not knowingly collect data from minors.
Security and Retention
We take reasonable measures to protect your data, but no system is completely secure. We retain information only as long as necessary for business and legal purposes.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access your data
- Request deletion
- Correct inaccuracies
- Request data portability
- Opt out of targeted advertising
You may unsubscribe from marketing emails anytime.
Complaints
If you have concerns about your data, contact us. You may also file complaints with your local data authority.
International Transfers
Your data may be stored or processed outside your country. We use legal safeguards where required.
Changes to This Privacy Policy
We may update this policy at any time. Updates will be posted on this page.
Contact
If you have questions about this Privacy Policy or your data, contact us at: